Report a power cut

Here’s a four-step guide to determine the cause of your power cut. It may be due to a planned network maintenance operation in your area, a fault in your internal electricity circuit, a fault in the electricity distribution network supplying your property or due to non-payment of pending invoices.

Report a power cutadriankind2026-09-30T12:50:57+02:00

Smart Meter On Check

Smart Meter Damage Check

Neighborhood Outage Check

Report Issue

Step 1 (Smart Meter On Check)

Is the digital display of your smart meter switched on?

YES

An image showing an Enemalta smart meter.

My meter display is on and showing a reading.

An image showing an Enemalta smart meter with the display switched off.

My meter display is off.

Step 4 (Report Issue)

If your meter's digital display is switched off and your street is not highlighted in the power cuts map, or if any of the phases of your three-phase connection is disconnected, you need to contact us to dispatch our technicians to resolve your difficulty. To report your difficulty, you would need to provide us with the account number or the meter number of your service. The two numbers are printed on your ARMS electricity bills, whilst the meter number is also printed on your meter.

To report your difficulty, call our 24/7 customer care team on 8007 2224 or use the online form below:

Account number

Id Number

AND

Address

Voltage Displayed

Description of difficulty

Contact mobile number